Our Care Team
Our dedicated and supportive care team will guide you, whatever your needs may be. We are here for you.
A native of western PA, Bill graduated from Pittsburgh Institute of Mortuary Science. After relocating to Elizabethtown in 1994, he was employed for 11 years as a licensed funeral director by the former Frank S. Miller Funeral Home. Bill is also a graduate of Lebanon Valley College where he earned a Bachelor of Science degree in business management. Bill is a member of the Lancaster County Funeral Directors Association where he served as past president of the Board of Directors. He is a member and past president of the Rotary Club of Manheim as well as a member of both the Elizabethtown and Manheim Chambers of Commerce.
“Experiencing my grandmother’s funeral as a young boy impressed upon me the value of a meaningful funeral service. As a young widowed single mother of four, she struggled to provide for her family. Our family was shown such respect by the people at the funeral home when she died. I remember how nice she looked, the beautiful flowers that were sent by caring people, and the dignified procession driving slowly to the cemetery. That day a seed was sown in my young soul. Becoming a funeral director has allowed me to help other people honor the life and love they have for those special to them.”
A fifth-generation funeral director, Frank returned to being an actively licensed funeral director with Spence Funeral Services in 2015 after some years of pursuing other interests. He owned and operated the former Frank S. Miller Funeral Home, Inc., in Elizabethtown which was founded by his great great grandfather and continually owned by the Miller family for 133 years. Returning to funeral service with Spence Funeral Service has given Frank an opportunity to once again provide care to the community as he did when he was in business.
“I began helping and learning about life around the funeral home from my father and grandfather during my early school days. It soon became the way of life I wanted to pursue. Once I became licensed and later purchased the funeral home from my father, I realized that helping others during their beginning days of grief was exactly what I was to be doing. I often look back on my days at the funeral home and appreciate the opportunity I have now to continue that service to others.”
Kiersten brings a friendly, supportive attitude to work each day as she answers phones, greets families and manages the everyday affairs of the office. Families all agree that Kiersten’s warm and friendly personality perfectly complement the respect and dignity shown to everyone at Spence Funeral Services.
“When Bill first approached me about working with him at the funeral home, I didn’t hesitate. Having worked primarily for nonprofits, I knew that being part of a workplace that cares for people was important to me. Whether I’m busy with office duties, interacting with families, or working through the details of a service, I like knowing that what I’m doing is helping Spence Funeral Services provide the very best service to the families who are depending upon us.”
A native of south central PA, Bill graduated from Pittsburgh Institute of Mortuary Science in 1986. Bill has been a PA licensed funeral director since 1987 and for the last ten years has turned his focus towards helping families with preplanning their final wishes. He has been active in service positions with several local organizations and looks forward to working with the families in the Manheim and surrounding areas.
"During my junior year of high school, I saw a very close friend die on the basketball court. I remember being at the funeral home with all my friends and teammates and thinking “what a difficult job it must be to be a funeral director and work with my friend’s family.” A couple of years later in college that thought turned into a passion. I wanted to be able to help and be there for people during what I perceived to be one of their toughest moments in life. What an honor it has been to be a funeral director."